The book offers a thorough how-to for selecting the top IVR (Interactive Voice Response) service provider. With advantages including intelligent call routing, 24/7 consumer self-service, enhanced brand image, and cost-effective operations, it describes what an IVR is and why it’s essential for businesses. The book lays out important procedures for choosing a supplier, such as investigating reputation, contrasting features and costs, looking at client testimonials, and making sure the service is adaptable and scalable. The final sentence mentions Webwers as a suggested option in India and is tailored for a user looking for a local supplier.