Australia’s aged care system is built on the principle that older Australians should be able to access safe, high-quality care in a way that is transparent, coordinated, and person-centred. At the centre of this system sits My Aged Care—the national entry point for aged care services. For aged care organisations, one of the most important tools within this system is the My Aged Care Service Provider Portal. While consumers and families interact with My Aged Care to seek help, providers use the My Aged Care Service Provider Portal to receive referrals, manage services, meet compliance requirements, and coordinate care.